The Bicester Village Shopping Collection
The Bicester Village Shopping Collection is hiring

Email Development and Support Manager

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🛠️ Email development
Bicester, UK (Hybrid)
Closing on 24 Dec 2021

Something Extraordinary Every Day™

As our Email Development and Support Manager, you'll be a coach, implementer, and subject matter expert, tasked with supporting and providing guidance on message development and delivery across all 9 of our European Villages and their CRM teams within The Bicester Village Shopping Collection. In addition to this, this role is responsible for Email Service Provider maintenance as well as performance monitoring and report production.

You'll work closely with the wider Guest Knowledge & Engagement team to create communication programs that drive sales growth in a variety of way, including promoting our luxury brand partners as well as our own Village programs. Our Guest Knowledge & Engagement activities work as an integrated part of our digital ecosystem including traditional media, social media, websites & apps, paid search, and analytics.

This Email Development and Support Manager role is offered on a full time, permanent basis. We'd like you to be able to work within our offices in Bicester Village, however we can offer remote working. Some travel to London and Europe will also be required.

There’s no one quite like us
The Bicester Village Shopping Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Village Shopping Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

  • Hands-on professional work experience in HTML (including CSS and Javascript) and email personalisation logic and languages (Java-based, eg RPL or AMP)
  • Experience with Oracle Responsys and/or Salesforce Cloud Marketing
  • Working knowledge of relational database structure and data transfer methods
  • Understanding of email best practices, including deliverability, CAN-SPAM, segmentation, customer lifecycles, triggered messages, etc
  • Fluent in English (verbal and written) essential; any other language skillswould be useful but are not required
  • It's not essential, but it would be great if you had knowledge of GDPR impacts; working knowledge of SQL; and/or understanding of API methodologies, e.g. JSON, REST

Why we’re exceptional
The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations

Treating you: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

Championing you: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The Bicester Village Shopping Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family.

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The Bicester Village Shopping Collection

Bicester, UK

1001-5000 employees

The Bicester Village Shopping Collection is a story of how we transformed ourselves from a real estate company into one of the world's most inventive retailers, creating experiences that delight almost 40 million guests every year. Each of the 11 Villages in the Collection was created with its own narrative reflected i...